Privacy Policy

This website is published and maintained by TRAX MX Ltd trading as Phoenix Park.

We’re committed to protecting the privacy of our site visitors. With this in mind the below explains how we’ll collect, store and use your personal information.

WHAT WE COLLECT FROM YOU

(a) information that you provide to us when making an enquiry about our services

(b) information about your visits to and use of this website

HOW WE USE YOUR INFORMATION

We may use your personal information to:

a) Contact you to provide information directly relating to your enquiry, by phone, email or post.

b) Send information to you which may be of interest to you e.g. guides, case studies, blog articles, or details of appropriate services.

c) Support placements within the Phoenix Parks organisation.

The purpose of our contact with you will be to provide advice, offer support and information regarding the services we offer at Phoenix Park.

YOUR RIGHTS

You can inform us at any time if you’d prefer for us to stop contacting you by emailing info@phoenixparks.co.uk. We will make sure communication with you stops immediately, unless you specify otherwise.

KEEPING YOUR INFORMATION SECURE 

Phoenix Parks will take appropriate security measures to prevent the loss, misuse or alteration of your personal information. 

We do not disclose any personal data to any third parties or external organisations, other than data processors carrying out work on our behalf. Your data will never be sold or passed over to a third party for any other purpose, other than specified in this privacy policy. 

Your information will be retained in our Customer Relationship Management system (CRM) to ensure a clear and accurate record of any requirements and any contact preferences, if specified.

Correct and up to date security protocols are in place to ensure that your personal data is kept secure and protected. This means that your data cannot be accessed by authorised sources, modified inappropriately, or used improperly. We have a legal obligation to protect your data.

ACCESSING YOUR INFORMATION

You are able to request access to the information that we hold on you through a Subject Access Request, as well as request an update to your details, if they are incorrect or inaccurate. You can do this by using the contact details listed at the end of this privacy policy.

INFORMATION ABOUT YOUR VISITS TO OUR WEBSITE 

Phoenix Parks uses Google Analytics and may collect information about your visits to this website, including geographical location, browser type, referral source, length of visit and number of page views. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. This information may be used for our marketing activity and to improve the website usability.

COOKIES EXPLAINED

A cookie is data sent by a web server to a browser, which is returned by the browser each time it subsequently accesses the same server. It is used to identify the user or track their access to the server.

We may use both session and persistent cookies on the website. We will use the session cookies to keep track of the pages you visited whilst navigating the website. Persistent cookies will enable our website to recognise you each time you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a predefined expiry date.

REGARDING 3RD PARTY WEBSITES

Phoenix Parks cannot be held responsible for your privacy when you visit an external website by clicking on a link that appears on our site. This privacy notice only applies to the Phoenix Parks website.

ADDITIONAL LEGAL POINTS 

Please note that in appropriate circumstances we may disclose personal information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

HOW TO CONTACT US

If you have any questions about this privacy statement, please get in touch by emailing info@phoenixparks.co.uk or contact us by post at:

Phoenix Parks
Wallend Road
Preston
PR2 2HW